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EP760

EP760

Empower Your Home And Shield Your Family From Blackouts

Get Started Service FAQs

Get Started

Service

FAQs

If the SoC of the system is inaccurate, what is the solution?

Please complete charging and discharging EP760 for 2 cycles, and then the SoC can be self-repaired.

Why EP760 can’t be charged by grid?

Please turn on Grid Charging in the Advanced Settings of the App. Then enable Time Control and set the charge/discharge time.

Why does the battery pack’s circuit breaker automatically trigger and switch off the power?

If a circuit breaker triggers itself on the B500, please do not turn it on manually by yourself, please contact BLUETTI Technical Support for a solution.

How to upgrade the firmware?

Connect EP760 to Bluetti App via Bluetooth. And tap Firmware Upgrade in the App.

Why charge failed with the solar panels ?

Please follow steps below:

  • Make sure the DC switch of EP760 has been turn to "ON".
  • Check the connection of solar panels and the PV input cables.
  • Check if any abnormal information about PV is reported in the APP.
How to configure the solar panels to charge this product?

As long as the specs of solar panels on PV1/PV2/PV3 input satisfied following:
Open circuit voltage : 150V-550V
Input Power: 9000W Max (3000W each set ).
With the same power connector (MC4).

Notice

Bluetti bank receivables account notice

To partners:

Bluetti in order to ensure the accuracy of financial information, increase the trust and exchange between partners and Bluetti, to avoid the risk and the possibility of fraud in the transaction process, and ensure that the funds are not lost, the notice is as follows:

All business payments must be transacted using corporate to public bank accounts. Bluetti expressly prohibits any cash, personal accounts, third-party company accounts, etc., for collection transactions.

Since the date of this notice(2025/01/15), all partners are requested to transfer all funds related to Bluetti business into the public account. If other accounts need to be used for payment due to special circumstances, Bluetti will issue the account change confirmation with official seal and issue it through www.poweroak.net, otherwise, Bluetti will not bear any loss and liability arising from the transfer to non-designated accounts.

If you have any questions about the transfer process or the specified account information, please feel free to contact Bluetti. Contact email [feedback@bluetti.com];
Contact address: https://www.poweroak.net/contact-us.

Bluetti receiving account number is as follows
Corporate Name：POWEROAK GmbH
Bank Name：Citibank Europe plc, Germany Branch
IBAN/Account Number：DE94502109000***748251 / DE3250210900***0748266
SWIFT CODE：CITIDEFF
Currency:USD : EUR / USD

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