EP900 Archives - Bluetti Homestorage

FAQs

What information do we need from customer if there are any issues on EP800/EP900?

Please provide the following information: Serial NO. Alarm, History, and firmware version information.

What is the maximum input voltage of the PV?

Need full spec sheet.
Maximum input voltage of PV is 500V

Can I use the just the batteries with a third party inverter?

Sorry,the B500 is a battery pack specially developed for EP800 and EP900,so It can not be used for another inverter.

Is there a local installer? Who can do installation? What would rough cost for system and installation?

The EP800/EP900 system is very easy to install , it must be installed by a certificated electrician or installer.
Certified installers are currently available, you can contact sales manager
West coast : Eric 6267253372
East Coast Brain 8324529868

It's more better that you can find an electrician with certificated perform the installation.For a safe and efficient installation of the EP800/EP900 or any solar energy storage system, it is strongly recommended to engage a qualified and certified professional installer who specializes in PV and energy storage installations. These professionals are familiar with the technical requirements, safety standards, and local regulations that govern such installations.
The cost is about $1500-$3000,different installation situation different cost.

Why the EP900 power flow show on the APP is not right ?

Please ask the customer what is the Serial Number. Then tell technical support to release the latest version and then tell customer to upgrade to the latest version by Bluetooth.

What is the type of generator that can charge an EP800/EP900?

The generator must be 120V/240V split phase and its power is greater than 5kw , for example : Champion 8750-Watt DH Series or 6250-Watt

Bluetti bank receivables account notice

To partners:

Bluetti in order to ensure the accuracy of financial information, increase the trust and exchange between partners and Bluetti, to avoid the risk and the possibility of fraud in the transaction process, and ensure that the funds are not lost, the notice is as follows:

All business payments must be transacted using corporate to public bank accounts. Bluetti expressly prohibits any cash, personal accounts, third-party company accounts, etc., for collection transactions.

Since the date of this notice(2025/01/15), all partners are requested to transfer all funds related to Bluetti business into the public account. If other accounts need to be used for payment due to special circumstances, Bluetti will issue the account change confirmation with official seal and issue it through www.poweroak.net, otherwise, Bluetti will not bear any loss and liability arising from the transfer to non-designated accounts.

If you have any questions about the transfer process or the specified account information, please feel free to contact Bluetti. Contact email [feedback@bluetti.com];
Contact address: https://www.poweroak.net/contact-us.

Bluetti receiving account number is as follows
Corporate Name：POWEROAK GmbH
Bank Name：Citibank Europe plc, Germany Branch
IBAN/Account Number：DE94502109000***748251 / DE3250210900***0748266
SWIFT CODE：CITIDEFF
Currency:USD : EUR / USD

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Bluetti bank receivables account notice