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EP800

EP800

Off-grid Energy Storage System

Get Started Service FAQs

Get Started

Service

FAQs

What information do we need from customer if there are any issues on EP800/EP900?

Please provide the following information: Serial NO. Alarm, History, and firmware version information.

Does the EP800 support Split Phase 240V output or would that require 2 units?

No, the EP800/EP900 supports Split Phase 240V output without requiring two units. It can provide both 120V and 240V power, making it versatile for various applications.

What is the type of generator that can charge an EP800/EP900?

The generator must be 120V/240V split phase and its power is greater than 5kw , for example : Champion 8750-Watt DH Series or 6250-Watt

How much gap we need to mount the EP800/ EP900 ?

Please keep more than 3ft from the window or door, and keep about 2.15 in from the wall.

What are the different application scenarios?
How much gap we need to mount the EP800/ EP900 ?

Please keep more than 40 in from the window or door, and keep about 15 in from the wall on the left and right side.

Notice

Bluetti bank receivables account notice

To partners:

Bluetti in order to ensure the accuracy of financial information, increase the trust and exchange between partners and Bluetti, to avoid the risk and the possibility of fraud in the transaction process, and ensure that the funds are not lost, the notice is as follows:

All business payments must be transacted using corporate to public bank accounts. Bluetti expressly prohibits any cash, personal accounts, third-party company accounts, etc., for collection transactions.

Since the date of this notice(2025/01/15), all partners are requested to transfer all funds related to Bluetti business into the public account. If other accounts need to be used for payment due to special circumstances, Bluetti will issue the account change confirmation with official seal and issue it through www.poweroak.net, otherwise, Bluetti will not bear any loss and liability arising from the transfer to non-designated accounts.

If you have any questions about the transfer process or the specified account information, please feel free to contact Bluetti. Contact email [feedback@bluetti.com];
Contact address: https://www.poweroak.net/contact-us.

Bluetti receiving account number is as follows
Corporate Name：POWEROAK GmbH
Bank Name：Citibank Europe plc, Germany Branch
IBAN/Account Number：DE94502109000***748251 / DE3250210900***0748266
SWIFT CODE：CITIDEFF
Currency:USD : EUR / USD

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